Steps for upgrading to Exchange 2010 Service Pack 2

  1. Uninstall any antivirus client installed and reboot the server.
  2. Set the Powershell script execution level to unrestricted.
  3. Create a Snapshot/backup of the server.
  4. Start the upgrade.
  5. Keep an eye on the WMI service. The moment it gets disabled by the installer re-enable it and start it.
  6. Wait until the installation Finishes then reboot the server.
  7. Reinstall the antivirus client.
  8. Snapshot/backup the server.
Restart any Blackberry servers you may have which rely on this server.

If your Exchange server is a VMWare VM and it is sitting on NetApp Storage follow these instructions:

  • Disable/Stop the SnapDrive and SnapManager Services before commencing with the installation.
  • After the installation has completed, check that the SnapDrive and SnapManager services have restarted; check the SnapDrive software loads the LUNs correctly.

If you are running the Trend Micro Office Scan client:

  • Uninstall Trend Micro Office Scan Client and reboot the server prior to upgrading Exchange.
  • Ensure that the TmListen Service is removed.
  • Reinstall the Trend Micro Office Scan Client once the upgrade completes.


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